What do you consider to be a signed book?
Hand signatures and hand stamped signatures are both considered signed by the author at HLB. 


Are your Bookish Inspired Candles licensed?
Our Bookish Inspired candles have label + scent profile approval from our authors. Not all of them have had the chance to smell them in person, but they're all done with the approval of the author. 

When will my ONE TIME purchase be shipped?
All orders, outside of seasonal boxes, will go out in 10 business days or less. It's a one woman pack/ship show around here so sometimes our processing can be a little slower. If you have a specific need, please leave that note for us at check out and if we can make that happen for you, we will.

When will I receive my SEASONAL box?
Boxes go out around the start of each season - late March, June, September, and December. You'll be notified when it's been shipped out. Our Shipping Updates & Policy Page and our Instagram and will have the best information as to when boxes are going to be shipped.

When is the last day to purchase my SEASONAL box?
We usually will post on our Instagram, but it's often the first week of the ship out month.


Do you ship internationally?
Yes! We do. All VAT and customs duties are the responsibility of the buyer. If certain pertinent shipping information is missing, there may be delays in sending out the box. 


Can I upgrade my SEASONAL box from Bundle to Bouquet?
Absolutely! Just send us an email at info@hellolovelybox.com & we'll get it sorted.


If I love something in my box, will I be able to buy it again?
That would be the best. Some items will show up in our shop, but other times it's best to head straight to the maker's website. We will always include each shop's information that we feature, however certain products are made exclusively for our box.


Can I cancel my subscription?
We'd be sad to see you go, but yes. So long as it's before the next subscription payment is charged, you can. 

Can I return my box?
We do not accept returns or offer refunds on boxes.

When will I be charged for the Surprise! subscription?
All renewal charges will be placed on the 1st of the month.

When do pre-orders close for the Surprise! box? 
The 3rd of the month. All orders after the 3rd of every month will ship for the following month.

When does the Surprise! Box ship?
Orders will ship at the end of every month.

Do you accept clothing returns or exchanges? 
Each clothing item is custom-made to order. Due to stock issues, we may not be able to exchange your item for a different size. We don't accept returns due to the custom nature of these items. If you are unhappy with your order, please email info@hellolovelybox.com with your order number.

What do I do if my item is damaged?
Please email us at info@hellolovelybox.com with your order number and pictures of your item. We'll do everything we can to get it sorted for you as soon as possible. 

What if I purchased my book at resale?
We can't exchange or replace books purchased at resale. We will work with the original purchaser within 15 days of the order being received.

 

If you have any additional questions, please email us at info@hellolovelybox.com or for more urgent responses please send us a message on our Facebook page.