Ana Huang Signed Book Update:

In regards to the Bloom boxes for our seasonal box ft. Ana Huang, we finally have an update. 
As it turns out, there's no good way to find out that hundreds of books went missing.
I've spent the past few weeks looking into where thousands of dollars of books disappeared to and have come up with nothing. Our vendor, shipping partner, and logistics company also have come up empty handed. They're just gone. 
This issue wasn't discovered until after our preorders were being opened by customers. Our single book box, the Bloom box, should have received a signed copy of our seasonal author. Sadly, those missing books were the ones allocated for our Bloom subscribers. Instead and unbeknownst to us, our stock of unsigned reprint books were sent as preorders. I am so sorry this was the case. I have never had this problem or one like it in the past seven years of owning this business. I know it's been a disappointing experience, and I am so grateful for your kindness as we've investigated this issue.
I've thought about how best to fix this as we're unable to reprint signed copies by Ana at this time. Right. now, this is the best solution we have.
1. We will have an exclusive art print and hand signed bookplate sent to everyone who ordered the Bloom box. 
2. If you do not want this option and would prefer to ship your book back free of charge for a full refund, we're happy to make it happen for you.
Please fill out this form to let us know which option you'd like.
Full disclosure: we will have an upcoming restock of Ana books with both signed and unsigned copies. I understand that this may cause frustration or confusion, but there are not even close to enough signed overstock copies to replace everyone's books which is why Ana graciously agreed to sign book plates for us. 
Thank you for your patience as we've been working through this problem. It's been a nightmare to learn that thousands of dollars of books have vanished into midair. I am so sorry you were impacted.

All my best,
Becca
HLB Founder

Preorder & Restock Shipment Status:

March Trope of the Month:Shipped
August Love Box: TBA

*Please note: All subscription and author collab box preorders will have a tracking delay of four days between label printing and shipping confirmation emails. When we announce boxes have shipped, your email will arrive in 3-4 days. If you do not receive an email after that time, please email orders@hellolovelybox.com for an update.*

When will my Bloom or Bouquet Preorder ship? 
Seasonal boxes will ship during the months of March, June, September, December. We always try to ship mid month, but sometimes delays happen. Shipping updates are always available on our social medias. Feel free to reach out as well. 

What if I ordered multiple items with my Bloom or Bouquet preorder?
Nearly always, we try to ship everything together. 

What do you consider to be a signed book?
Hand signatures and hand stamped signatures are both considered signed by the author at HLB. 

When will my Trope of the Month box ship?
TotM boxes ship at the end of every month. If you order was placed on or after the 4th of a month, it will ship the following month.

When will my mystery box, apparel, accessory, or happy box ship?
Non-preorder purchases will ship in between 3-15 business days. We're a one woman shipping system. Our goal is always to get you your package as soon as possible. 

What if I need a package sooner than 15 business days?
Please let us know in the notes!

Have a question concern or address change?
Please email us with your order number at orders@hellolovelybox.com

Do you allow skips?
Yes. We allow three skips per subscription item per year. After three skips the subscription will be cancelled.
 
*Last updated 3/17/25*